Mobile App Privacy Policy

Effective date: July 25, 2026

This Privacy Policy applies only to the PDFPrime mobile application, also displayed as PDF Techicomm on supported devices. The app is operated by techiComm.

By using the mobile app, you acknowledge the data practices described in this policy. If you do not agree with this policy, please do not use the app.

1. Information We Collect

We may collect the following information when you use the mobile app:

• Your name, email address and account profile details.
• Your password in a protected form. Passwords are stored on our server only as secure password hashes.
• Documents, images, text and processing options that you intentionally submit to a tool.
• File name, file type, file size, selected operation, processing status and output size.
• Your plan, usage limits and temporary document-processing history.
• Support information such as your name, email, topic, subject and message.
• A randomly generated app-install identifier.
• Firebase Cloud Messaging token, notification preference, platform and app version.
• IP address or a protected hash derived from it, request time, device name and technical error information.

The app does not intentionally collect your contacts, precise location, call logs, SMS messages, microphone recordings or advertising identifier.

2. Files and Documents

The app accesses only the files you choose through your device's system file picker. It does not scan all files stored on your device.

When you use a server-based PDF, image, OCR or conversion tool, the selected file is uploaded over an encrypted HTTPS connection and temporarily stored to perform the operation you requested.

Uploaded files and generated server outputs are automatically removed from active PDFPrime job storage after 24 hours.

A result downloaded to your device remains on the device until you delete it through the app, file manager or device settings.

3. AI Tools

Text entered into an AI writing tool is sent to PDFPrime's configured AI processing service to generate the requested result.

Do not enter passwords, payment credentials, government identifiers or other highly sensitive information into AI tools.

4. QR Code Generator

The QR code generator works locally inside the mobile app. Text or links entered into the QR generator are not uploaded to PDFPrime for QR generation.

5. Push Notifications

If you allow notifications, the app uses Firebase Cloud Messaging to send account updates, document-job information, product announcements and other relevant alerts.

For notification delivery, we may process:

• Firebase registration token.
• App-install identifier.
• Device platform.
• App version.
• Notification permission and preference.

Device notification tokens are encrypted before storage on our server. You can disable notifications at any time from your device settings.

6. Device Permissions

The app may use the following device permissions or capabilities:

• Internet: Required for account access, server-based tools, downloads, support and notifications.
• Notifications: Optional permission used to display push notifications.
• Selected files: Used only when you choose a document or image through the system file picker.
• App storage: Used for secure login tokens, the installation identifier and downloaded files.
• Vibration: May be used when displaying supported notifications.

7. Login and Local Storage

Access tokens, refresh tokens and the app-install identifier are stored using Android Keystore or equivalent protected storage available on the device.

The app does not store your account password after authentication.

Some help and policy screens may open PDFPrime web pages inside an in-app browser. Those pages may receive standard request information such as IP address and user-agent details.

8. How We Use Information

We use collected information to:

• Create, authenticate and maintain your account.
• Perform the document, image, OCR, QR or AI task you select.
• Display processing history, plan limits and secure downloads.
• Send push notifications when you permit them.
• Respond to support and privacy requests.
• Protect accounts and prevent misuse.
• Enforce usage limits and troubleshoot errors.
• Meet applicable legal obligations.

We do not sell your personal information. We do not use the contents of uploaded documents or AI prompts to create advertising profiles.

9. Service Providers

We may use service providers where necessary to operate the mobile app, including:

• Firebase Cloud Messaging for push-notification registration and delivery.
• Hosting and infrastructure providers for APIs, databases, temporary file processing, secure downloads and system monitoring.
• AI processing infrastructure when you intentionally submit text to an AI tool.

We may disclose information when required by applicable law, valid legal process or where reasonably necessary to protect users, the public, PDFPrime or techiComm.

10. Data Retention

• Uploaded files and server outputs: Removed from active job storage after 24 hours.
• Downloaded files: Remain on your device until you delete them.
• Access token: Normally expires after 15 minutes.
• Refresh session: Retained for up to 60 days or until logout, expiry or revocation.
• Push token: Retained until disabled, removed, invalidated or no longer required.
• Account information: Retained while your account remains active and as required for security or legal obligations.
• Support requests and logs: Retained for the period reasonably necessary for support, security and legal records.

Protected backups may retain information for a limited additional period before automatic rotation.

11. Data Security

We use safeguards designed to protect mobile app information, including HTTPS encryption, protected on-device token storage, password hashing, encrypted push-token storage, short-lived access tokens, rotating refresh tokens, restricted file storage, authenticated downloads, rate limits and automatic file cleanup.

No application or transmission method is completely secure. You are responsible for keeping your device and account credentials protected.

12. Your Choices and Rights

You may:

• Disable push notifications from your device settings.
• Choose which files to submit.
• Delete downloaded files from your device.
• Sign out to revoke your current mobile session.
• Review available profile information in the app.
• Request access, correction or deletion of eligible personal information.

We may need to verify your identity before completing a privacy request. Certain information may be retained when required by law or for legitimate security and record-keeping purposes.

13. Children's Privacy

The mobile app is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information, please contact us so that we can investigate and remove it where appropriate.

14. Changes to This Policy

We may update this Mobile App Privacy Policy when the app, its permissions, service providers or applicable requirements change.

The updated policy will be published on this page with a revised effective date. Where appropriate, we may also provide notice inside the mobile app.

15. Contact Us

For privacy questions, personal-data requests or account-deletion requests, contact PDFPrime:

Email: support@techicomm.com

Contact form: Submit a mobile privacy request